ESTIM On-Premise Promo
ESTIM Portal is a page for users to report problems and ask for something 
Knowledge Portal is to display all articles already published 
Users can report problems through the portal. Agent or Service Desk will usually accept the ticket and escalate the ticket to the relevant group 
In this catalogue menu there are 3 types of Product, Service and Request menus. 
In this request menu is a list of user requests that can be requested directly. Each request can have its own workflow. There is already an approval engine feature that can be input in the workflow. 
SLA Engine on ESTIM can calculate the length of working time based on business hour from customer. SLAs are usually divided into SLA Response and Resolution. 
Notifications can be accessed via E-mail, SMS, WhatsApp, and Social Media. 
ESTIM has a satisfaction survey for users. 
SandBox ESTIM is a menu for tickets from Social media and WhatsApp. 
We can create problems when there are recurring incidents. 
Product catalog that has been connected with assets and inventory 
Can use Barcode for tracking Asset and can manage stock of goods in inventory 
We can make our own contract or it can also be made for Asset Management. 
Vision Diagram 
Value Chain Diagram 
Platform Decomposition Diagram 
Report Event Diagram 
In ESTIM we can Display hierarchy of CMDB and its relation
FAQ
ESTIM can be purchase by subscription or you can install on your own server. Our on-premise model is divided into two schemas:
- Perpetual Model
- Subscription Model
Further information for on-premise model, please contact our support team customer.relationship@mitratex.com
The license is applied for Fulfiller user only (IT or Support User). No charging or license for Customer or requester users. Please read the illustration for ESTIM Licensing.
A company have 1,000 employees that will use ESTIM to report their incident or submit their request. ESTIM will not apply any license for them, which means that they can access ESTIM for FREE. On the other hand, to support 1,000 employees, the company assign 30 IT Staffs as the member of Support Team or Fulfiller Team, which means that the company needs to subscribe for 30 Licenses.
For the License Pricing, please refer to the following section Click Here
The Minimum purchase period is 1 year. The company will pay the license invoice upfront, upon instance activation. There is no refund policy, when a company decide to stop using ESTIM after 30 days since the instance is activated.
You must provide environment for
Small Scale :
You need 2 server with specification
1 Server for Apps and Data base with specification
- 8 Core
- 16Gb Memory
- 250Gb Storage
1 Server For Scheduler
- 8 Core
- 8Gb Memory
- 100Gb Storage
Medium Scale :
You need 3 server with specification
1 Server for Apps with specification
- 8 Core
- 16Gb Memory
- 250Gb Storage
1 Server Database with specification
- 8 Core
- 16Gb Memory
- 250Gb Storage
1 Server For Scheduler
- 8 Core
- 8Gb Memory
- 100Gb Storage
Big Scale
You Need 4 server and 1 load balancer
2 Server for Apps with specification
- 8 Core
- 16Gb Memory
- 250Gb Storage
1 Server Data base with specification
- 8 Core
- 16Gb Memory
- 250Gb Storage
1 Server For Scheduler
- 8 Core
- 8Gb Memory
- 100Gb Storage
1 Load Balancer
Further information and detail for on-premise model, please contact our support team customer.relationship@mitratex.com
ESTIM out-of-the-box is configured following best practices and standard requirements, which means you can directly use ESTIM as it is. All documentations can be accessed by the customers in the knowledge base. However, there will be several adjustments for the company foundation data, for example username, group member, user location.
However, no need to worry since we provide can a configuration for you company need
ESTIM provides 24 x 7 support for any issue and request from customers all over the world. ESTIM Service Desks will response within 2 hours. If necessary, our technical team will communicate with the customer’s person-in-charge using email or video conference.
