ESTIM On-Premise Promo

Features
Version
Platform Engine
Modules
User Access
Support Access
Browser View
Mobile View
Installation
Out of the box Configuration
Administrator Training
ITSM Best Practice Training
8x5 Support
Additional Service
Basic
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
No
No
Yes
Not Included
Standard
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
8 Hours/Year
1 Person for Public Training
Yes
Not Included
Enterprise
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management and Service Portfolio & Project Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
16 Hours/Year
1 Day in House Training
Yes
16 man hours/Year
Ultimate
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management, Service Portfolio & Project Management, Strategy & Architecture Management and Organization & Resource Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
16 Hours/ Year
2 Day in House Training
Yes
32 man hours/Year

FAQ

  • How do I subscribe ESTIM On-Premise?

    ESTIM can be purchase by subscription or you can install on your own server. Our on-premise model is divided into two schemas:

    1. Perpetual Model
    2. Subscription Model

    Further information for on-premise model,  please contact our support team customer.relationship@mitratex.com

  • How much is the License and ESTIM On-Premise Pricing Schema?

    The license is applied for Fulfiller user only (IT or Support User). No charging or license for Customer or requester users. Please read the illustration for ESTIM Licensing.

    A company have 1,000 employees that will use ESTIM to report their incident or submit their request. ESTIM will not apply any license for them, which means that they can access ESTIM for FREE. On the other hand, to support 1,000 employees, the company assign 30 IT Staffs as the member of Support Team or Fulfiller Team, which means that the company needs to subscribe for 30 Licenses.

    For the License Pricing, please refer to the following section Click Here

  • Is there any certain duration for subscription commitment?

    The Minimum purchase period is 1 year. The company will pay the license invoice upfront, upon instance activation. There is no refund policy, when a company decide to stop using ESTIM after 30 days since the instance is activated.

  • Are there any pre-requisite requirements before using ESTIM On Premise?

    You must provide environment for

    Small Scale :

    You need 2 server with specification

    1 Server for Apps and Data base with specification

    • 8 Core
    • 16Gb Memory
    • 250Gb Storage

    1 Server For Scheduler

    • 8 Core
    • 8Gb Memory
    • 100Gb Storage

    Medium Scale :

    You need 3 server with specification

    1 Server for Apps with specification

    • 8 Core
    • 16Gb Memory
    • 250Gb Storage

    1 Server Database with specification

    • 8 Core
    • 16Gb Memory
    • 250Gb Storage

    1 Server For Scheduler

    • 8 Core
    • 8Gb Memory
    • 100Gb Storage

    Big Scale

    You Need 4 server and 1 load balancer

    2 Server for Apps with specification

    • 8 Core
    • 16Gb Memory
    • 250Gb Storage

    1 Server Data base with specification

    • 8 Core
    • 16Gb Memory
    • 250Gb Storage

    1 Server For Scheduler

    • 8 Core
    • 8Gb Memory
    • 100Gb Storage

    1 Load Balancer

    Further information and detail for on-premise model, please contact our support team customer.relationship@mitratex.com

  • Do I have to configure ESTIM before operating ESTIM On Premise?

    ESTIM out-of-the-box is configured following best practices and standard requirements, which means you can directly use ESTIM as it is. All documentations can be accessed by the customers in the knowledge base. However, there will be several adjustments for the company foundation data, for example username, group member, user location.

    However, no need to worry since we provide can  a configuration for you company need

  • What about ESTIM Support?

    ESTIM provides 24 x 7 support for any issue and request from customers all over the world. ESTIM Service Desks will response within 2 hours. If necessary, our technical team will communicate with the customer’s person-in-charge using email or video conference.