ESTIM ITSM On-premise
ESTIM ITSM On-premise is ESTIM software installed in the customer’s infrastructure, where the customer provides the servers and storage. ESTIM ITSM On-premise is available in two versions: perpetual and subscription. Perpetual license is an ESTIM software with an initial investment in the form of a license purchase, while the second year onwards customers only pay an annual maintenance fee, or Annual Technical Service (ATS).
Subscription license is an ESTIM software with an annual subscription fee, but customers do not need to pay any maintenance fee, because it is included in the annual subscription fee. The types of ESTIM ITSM On premise licensing are described in full below.
Features
Version
Platform Engine
Modules
User Access
Support Access
Browser View
Mobile View
Installation
Out of the box Configuration
Administrator Training
ITSM Best Practice Training
8x5 Support
Additional Service
Basic
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
No
No
Yes
Not Included
Standard
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
8 Hours/Year
1 Person for Public Training
Yes
Not Included
Enterprise
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management and Service Portfolio & Project Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
16 Hours/Year
1 Day in House Training
Yes
16 man hours/Year
Ultimate
Dayak 1.0.0
SLA, Approval, Workflow, Notification, Live Chat, Scheduler, Report, Mobility, Integration
IT Operations Management, Service Infrastructure Management, Service Portfolio & Project Management, Strategy & Architecture Management and Organization & Resource Management
Unlimited
Unlimited
Yes
Mobile Browser, Android
Free
Free
16 Hours/ Year
2 Day in House Training
Yes
32 man hours/Year