ESTIM International
ESTIM International

ESTIM

ESTIM supports digitization, through easy configuration & customization that can be done during implementation.

ESTIM International
ESTIM International

ESTIM - ITSM

IT Service Management software conforms to ITIL v3 and ITIL 4

ESTIM International
ESTIM International

ESTIM - EA

Manage your Enterprise Architecture using best in class EA software

Transform the IT with ESTIM

Enterprise System for Technology and Information Management (ESTIM) is the best solution for your Service Management Automation. ESTIM is built on the Engine SLA platform. In addition, it is also supported by other platforms such as the following:

Workflow

The modules that implemented can be adjusted to fit the existing workflow. It was quite simple to construct workflows in ESTIM because its configuration was designed in a user-friendly manner.

Approval

Approval is one of the features in the ESTIM platform that may be used to control the approval level

Notification

Notification is one of the features in the ESTIM platform that is useful for providing notifications by E-mail, WhatsApp or SMS about the status of tickets that have been created.

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ESTIM Module Packages

All modules in every package are ready to use to configure. All customers just need to follow the configuration wizards.

Spintech
IT Operations Management
Service Infrastructure Management
Service Portfolio & Project Management
Strategy & Architecture Management
Organization & Resource Management
and More...
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Free Access to ESTIM IT Service Management

Only for IT Service Operation or 3 Module selected valid for 2 Weeks
Check It Out!
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ESTIM Events

Learn more about ESTIM. Find out the easiest way to use ESTIM here and our team will help you.

📌ESTIM Software together with PT Mitratex Konsultan conducted an ESTIM Usage Socialization for Requesters at PetroChina International Jabung Ltd.
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Mitratex

📌 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id together with 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id conducted an 𝗘𝗦𝗧𝗜𝗠 𝗨𝘀𝗮𝗴𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝗲𝗿𝘀 at 𝗣𝗲𝘁𝗿𝗼𝗖𝗵𝗶𝗻𝗮 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗝𝗮𝗯𝘂𝗻𝗴 𝗟𝘁𝗱.

This activity aimed to improve users’ understanding of service request submission and monitoring processes to make them more structured, transparent, and efficient.

Thank you to the entire PetroChina team for their participation and collaboration.

#Mitratex #ESTIM #ESTIMSoftware #PetroChina #YourPathToCompliance #YourCompliancePartner #ITSM #DigitalTransformation

📌User Acceptance Test (UAT) Session for the One Gate Service System Implementation Project at PT Indonesia Financial Group (IFG)
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Mitratex

📌 𝗨𝘀𝗲𝗿 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗧𝗲𝘀𝘁 (𝗨𝗔𝗧) 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝘁 𝗣𝗧 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚)

𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 conducted this important phase to ensure that the developed solution aligns with user requirements and existing business processes.

Thank you to PT Indonesia Financial Group (IFG) for the trust and collaboration throughout this project.

#Mitratex #ESTIM #ESTIMSoftware #IFG #UAT #OneGateServiceSystem #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #digitaltransformationchallenge

ESTIM Indonesia, in collaboration with PT Mitratex Konsultan, successfully conducted the ITIL (Version 5) Foundation Seminar
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Mitratex

𝗘𝗦𝗧𝗜𝗠 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮, in collaboration with 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id , successfully conducted 𝘁𝗵𝗲 𝗜𝗧𝗜𝗟 (𝗩𝗲𝗿𝘀𝗶𝗼𝗻 𝟱) 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗦𝗲𝗺𝗶𝗻𝗮𝗿 attended by participants from various industries and business sectors.

Thank you to all participants for your enthusiasm and active participation. We hope the insights shared during the seminar will help organizations enhance their IT service management capabilities and support their digital transformation journey.

#ITIL #ITILFoundation #ITSM #ITServiceManagement #ESTIMSoftware #DigitalTransformation #TechnologyGovernance #YourCompliancePartner #YourPathToCompliance

ESTIM SOftware anda PT Mitratex Konsultan have conducted the Kick-Off Meeting for the ESTIM ITSM Basic Subscription Implementation project at PT Pelita Air Service
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Mitratex

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id and 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id have conducted 𝘁𝗵𝗲 𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗘𝗦𝗧𝗜𝗠 𝗜𝗧𝗦𝗠 𝗕𝗮𝘀𝗶𝗰 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝘁 𝗣𝗧 𝗣𝗲𝗹𝗶𝘁𝗮 𝗔𝗶𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲.

This project marks the beginning of implementing an IT Service Management (ITSM) solution to support more structured, measurable, and effective IT service operations aligned with the company’s business needs.

We would like to thank PT Pelita Air Service for the trust placed in ESTIM Software and PT Mitratex Konsultan. We look forward to a successful collaboration and delivering added value through improved IT service management practices.

#ESTIMSoftware #MitratexKonsultan #ITSM #ITServiceManagement #ServiceDesk #Helpdesk #DigitalTransformation #PelitaAirService #KickOffMeeting

𝗘𝗶𝗱 𝗮𝗹-𝗔𝗱𝗵𝗮 𝗠𝘂𝗯𝗮𝗿𝗮𝗸 𝟭𝟰𝟰𝟳 𝗛
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Mitratex

𝗘𝗶𝗱 𝗮𝗹-𝗔𝗱𝗵𝗮 𝗠𝘂𝗯𝗮𝗿𝗮𝗸 𝟭𝟰𝟰𝟳 𝗛.
May the spirit of sacrifice and sincerity on this Eid al-Adha bring peace and blessings to us all.

#EidAlAdha #EidMubarak #ESTIMSoftware #YourPathToCompliance

𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 for 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝗝𝗜𝗩𝗔 𝗣𝗿𝗲𝗺𝗶𝘀𝗲𝘀 𝗣𝗵𝗮𝘀𝗲 𝟭 project with 𝗣𝗧 𝗝𝗮𝗹𝗶𝗻 𝗣𝗲𝗺𝗯𝗮𝘆𝗮𝗿𝗮𝗻 𝗡𝘂𝘀𝗮𝗻𝘁𝗮𝗿𝗮.
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Mitratex

𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 for 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝗝𝗜𝗩𝗔 𝗣𝗿𝗲𝗺𝗶𝘀𝗲𝘀 𝗣𝗵𝗮𝘀𝗲 𝟭 project with 𝗣𝗧 𝗝𝗮𝗹𝗶𝗻 𝗣𝗲𝗺𝗯𝗮𝘆𝗮𝗿𝗮𝗻 𝗡𝘂𝘀𝗮𝗻𝘁𝗮𝗿𝗮.

Through this project, 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id and 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id supports system enhancement and development to help create more optimized and integrated operations.

Looking forward to a smooth collaboration and great results for all parties involved.

#PTMitratexKonsultan #JalinPembayaranNusantara #KickOffMeeting #DigitalTransformation #EnhancementProject #GrowingSmarterDeliveringValue

𝗛𝗮𝗽𝗽𝘆 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗮𝘆 📚✨
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Mitratex

𝗛𝗮𝗽𝗽𝘆 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗮𝘆 📚✨

Learning is not only about gaining knowledge, but also about growing, adapting, and continuously creating value in everything we do.

At 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id , we believe that continuous learning is one of the keys to innovation and better solutions for the future.

Happy National Education Day 2026.

#NationalEducationDay #ESTIMSoftware #DigitalTransformation #ContinuousLearning #YourPathToCompliance

Kick-Off Meeting 𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 with 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚) for 𝘁𝗵𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝘂𝘀𝗶𝗻𝗴 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲.
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Mitratex

Kick-Off Meeting 𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id with 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚) for 𝘁𝗵𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝘂𝘀𝗶𝗻𝗴 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲.

This initial phase marks an important step toward building a more integrated, structured, and measurable service system to support operational efficiency and enhance service quality.

Through this collaboration, we aim to enable more optimal service processes with a centralized and transparent system.

#Mitratex #MitratexKonsultan #ESTIMSoftware #DigitalTransformation #ITServiceManagement #YourCompliancePartner #GrowingSmarterDeliveringValue

𝗦𝗲𝗹𝗮𝗺𝗮𝘁 𝗛𝗮𝗿𝗶 𝗞𝗮𝗿𝘁𝗶𝗻𝗶 🌸
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Mitratex

𝗦𝗲𝗹𝗮𝗺𝗮𝘁 𝗛𝗮𝗿𝗶 𝗞𝗮𝗿𝘁𝗶𝗻𝗶 🌸

Perempuan masa kini tidak hanya menjalankan peran, tetapi juga mengelola kompleksitas pekerjaan dengan cara yang lebih terstruktur dan efisien.

Di 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id , kami percaya bahwa sistem kerja yang baik dapat membantu setiap individu—termasuk perempuan—untuk bekerja lebih optimal dan fokus pada hal yang benar-benar bernilai.

Semangat Kartini adalah tentang terus berkembang, dengan cara yang lebih cerdas.

#HariKartini #ESTIMSoftware #YourCompliancePartner #GrowingSmarterDeliveringValue #DigitalTransformation

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