ESTIM International
ESTIM International

ESTIM

ESTIM supports digitization, through easy configuration & customization that can be done during implementation.

ESTIM International
ESTIM International

ESTIM - ITSM

IT Service Management software conforms to ITIL v3 and ITIL 4

ESTIM International
ESTIM International

ESTIM - EA

Manage your Enterprise Architecture using best in class EA software

Transform the IT with ESTIM

Enterprise System for Technology and Information Management (ESTIM) is the best solution for your Service Management Automation. ESTIM is built on the Engine SLA platform. In addition, it is also supported by other platforms such as the following:

Workflow

The modules that implemented can be adjusted to fit the existing workflow. It was quite simple to construct workflows in ESTIM because its configuration was designed in a user-friendly manner.

Approval

Approval is one of the features in the ESTIM platform that may be used to control the approval level

Notification

Notification is one of the features in the ESTIM platform that is useful for providing notifications by E-mail, WhatsApp or SMS about the status of tickets that have been created.

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ESTIM Module Packages

All modules in every package are ready to use to configure. All customers just need to follow the configuration wizards.

Spintech
IT Operations Management
Service Infrastructure Management
Service Portfolio & Project Management
Strategy & Architecture Management
Organization & Resource Management
and More...
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Free Access to ESTIM IT Service Management

Only for IT Service Operation or 3 Module selected valid for 2 Weeks
Check It Out!
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ESTIM Events

Learn more about ESTIM. Find out the easiest way to use ESTIM here and our team will help you.

🚀Webinar Series IT Service Excellence #24 | From Ide to Project : Practical ITSM Diditalization
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Mitratex

🚀 Webinar Series IT Service Excellence kembali hadir di Sesi #24 dengan topik:

𝗙𝗿𝗼𝗺 𝗜𝗱𝗲𝗮 𝘁𝗼 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗜𝗧𝗦𝗠 𝗗𝗶𝗴𝗶𝘁𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻

Bersama 𝗗𝗿. 𝗗𝗲𝗱𝗲 𝗠𝘂𝗹𝘆𝗮𝗻𝗮, akan membahas bagaimana digitalisasi proses pengelolaan Ide sampai menjadi Proyek IT dalam konteks IT Service Management.

📅 Rabu, 05 Agustus 2026
⏰ 19.30 WIB – Selesai
📍 Online via Zoom Meeting

📝 FREE WEBINAR Daftar Sekarang – Kuota Terbatas❗
https://forms.gle/E9d43uVDFL3KV5Kz5

Jangan lewatkan kesempatan untuk memperluas wawasan dan berdiskusi langsung bersama praktisi ITSM!

#Mitratex #MitratexKonsultan #ITServiceExcellence #ITSM #ITServiceManagement #DigitalTransformation #ProjectManagement #Digitalization #ITGovernance #YourCompliancePartner #WebinarSeries

📌Kick-Off Meeting for the IT Service Management Consulting and ESTIM Software Implementation Project at AirNav Indonesia (Perum LPPNPI)
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Mitratex

📌 𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 at 𝗔𝗶𝗿𝗡𝗮𝘃 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 (𝗣𝗲𝗿𝘂𝗺 𝗟𝗣𝗣𝗡𝗣𝗜)

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id , together with AirNav Indonesia (Perum LPPNPI), held the Kick-Off Meeting for the IT Service Management Consulting and 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 Implementation Project.

We look forward to supporting stronger IT governance, improved service quality, and sustainable digital transformation at AirNav Indonesia.

Thank you for your trust and collaboration.

#Mitratex #MitratexKonsultan #AirNavIndonesia #ESTIM #ESTIMSoftware #ITSM #ITServiceManagement #ITGovernance #DigitalTransformation #YourCompliancePartner #YourPathToCompliance

Accelerating Digital Service Governance throught the Strengthening of the MELIA Service Desk at Kemendikdasmen
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Mitratex

𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗘𝗟𝗜𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 at 𝗞𝗲𝗺𝗲𝗻𝗱𝗶𝗸𝗱𝗮𝘀𝗺𝗲𝗻

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 supports the strengthening of the MELIA Service Desk to deliver more responsive, effective, and user-focused digital services.

Thank you for the trust and collaboration.

#Mitratex #ESTIM #ESTIMSoftware #Kemendikdasmen #ServiceDesk #DigitalTransformation #ITServiceManagement #YourCompliancePartner #YourPathToCompliance

PPA Service Socialization – One Gate Service System Powered by ESTIM Software at IFG
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Mitratex

𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗮𝘁 𝗜𝗙𝗚

𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻, together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲, conducted 𝗮 𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 at 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚) to support more integrated, efficient, and high-quality service management.

Thank you for your trust and collaboration.

#MitratexKonsultan #ESTIMSoftware #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #IFG #OneGateService #ITSM #DigitalTransformation

Socialization of ESTIM-Based Service Level Agreement (SLA) Calculation at Ditjen AHU
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Mitratex

𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲-𝗕𝗮𝘀𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁 (𝗦𝗟𝗔) 𝗖𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗶𝗼𝗻 at 𝗗𝗶𝘁𝗷𝗲𝗻 𝗔𝗛𝗨

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻, together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲, conducted a Socialization of Service Level Agreement (SLA) Calculation session at the Directorate General of General Legal Administration (Ditjen AHU) to support more measurable and effective IT service management.

Thank you for your trust and collaboration.

#Mitratex #ESTIM #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #ESTIM Software #DitjenAHU #SLA #ITSM #DigitalTransformation

ESTIM Software User Training at PT Pelita Air Service
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Mitratex

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 at 𝗣𝗧 𝗣𝗲𝗹𝗶𝘁𝗮 𝗔𝗶𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

As part of the 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 implementation, 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 conducted an ESTIM User Training for the team at PT Pelita Air Service.

The session equipped participants with practical knowledge of ESTIM’s features to support more effective, standardized, and service-oriented IT service management.

Thank you to PT Pelita Air Service for your trust and collaboration.

MitratexKonsultan ESTIMSoftware YourCompliancePartner YourPathToCompliance PelitaAir Training ITServiceManagement DigitalTransformation ServiceExcellence

ESTIM Software and PT Mitratex Konsultan at the PPA Service Training – One Gate Service System at IFG
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Mitratex

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 and 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 at 𝘁𝗵𝗲 𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗮𝘁 𝗜𝗙𝗚.

This training provided participants with practical insights into the implementation and management of the One Gate Service System to support more integrated, efficient, and effective service operations.

Thank you to all participants for your enthusiasm and active participation.

#Mitratex #ESTIMSoftware #IFG #OneGateServiceSystem #PPA #ITSM #EnterpriseServiceManagement #DigitalTransformation

📌ESTIM Software together with PT Mitratex Konsultan conducted an ESTIM Usage Socialization for Requesters at PetroChina International Jabung Ltd.
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Mitratex

📌 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id together with 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id conducted an 𝗘𝗦𝗧𝗜𝗠 𝗨𝘀𝗮𝗴𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝗲𝗿𝘀 at 𝗣𝗲𝘁𝗿𝗼𝗖𝗵𝗶𝗻𝗮 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗝𝗮𝗯𝘂𝗻𝗴 𝗟𝘁𝗱.

This activity aimed to improve users’ understanding of service request submission and monitoring processes to make them more structured, transparent, and efficient.

Thank you to the entire PetroChina team for their participation and collaboration.

#Mitratex #ESTIM #ESTIMSoftware #PetroChina #YourPathToCompliance #YourCompliancePartner #ITSM #DigitalTransformation

📌User Acceptance Test (UAT) Session for the One Gate Service System Implementation Project at PT Indonesia Financial Group (IFG)
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Mitratex

📌 𝗨𝘀𝗲𝗿 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗧𝗲𝘀𝘁 (𝗨𝗔𝗧) 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝘁 𝗣𝗧 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚)

𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 conducted this important phase to ensure that the developed solution aligns with user requirements and existing business processes.

Thank you to PT Indonesia Financial Group (IFG) for the trust and collaboration throughout this project.

#Mitratex #ESTIM #ESTIMSoftware #IFG #UAT #OneGateServiceSystem #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #digitaltransformationchallenge

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