📌 𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 at 𝗔𝗶𝗿𝗡𝗮𝘃 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 (𝗣𝗲𝗿𝘂𝗺 𝗟𝗣𝗣𝗡𝗣𝗜)

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id , together with AirNav Indonesia (Perum LPPNPI), held the Kick-Off Meeting for the IT Service Management Consulting and 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 Implementation Project.

We look forward to supporting stronger IT governance, improved service quality, and sustainable digital transformation at AirNav Indonesia.

Thank you for your trust and collaboration.

#Mitratex #MitratexKonsultan #AirNavIndonesia #ESTIM #ESTIMSoftware #ITSM #ITServiceManagement #ITGovernance #DigitalTransformation #YourCompliancePartner #YourPathToCompliance

𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗘𝗟𝗜𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 at 𝗞𝗲𝗺𝗲𝗻𝗱𝗶𝗸𝗱𝗮𝘀𝗺𝗲𝗻

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 supports the strengthening of the MELIA Service Desk to deliver more responsive, effective, and user-focused digital services.

Thank you for the trust and collaboration.

#Mitratex #ESTIM #ESTIMSoftware #Kemendikdasmen #ServiceDesk #DigitalTransformation #ITServiceManagement #YourCompliancePartner #YourPathToCompliance

𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗮𝘁 𝗜𝗙𝗚

𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻, together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲, conducted 𝗮 𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 at 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚) to support more integrated, efficient, and high-quality service management.

Thank you for your trust and collaboration.

#MitratexKonsultan #ESTIMSoftware #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #IFG #OneGateService #ITSM #DigitalTransformation

𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲-𝗕𝗮𝘀𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗟𝗲𝘃𝗲𝗹 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁 (𝗦𝗟𝗔) 𝗖𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗶𝗼𝗻 at 𝗗𝗶𝘁𝗷𝗲𝗻 𝗔𝗛𝗨

𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻, together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲, conducted a Socialization of Service Level Agreement (SLA) Calculation session at the Directorate General of General Legal Administration (Ditjen AHU) to support more measurable and effective IT service management.

Thank you for your trust and collaboration.

#Mitratex #ESTIM #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #ESTIM Software #DitjenAHU #SLA #ITSM #DigitalTransformation

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 at 𝗣𝗧 𝗣𝗲𝗹𝗶𝘁𝗮 𝗔𝗶𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

As part of the 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 implementation, 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 conducted an ESTIM User Training for the team at PT Pelita Air Service.

The session equipped participants with practical knowledge of ESTIM’s features to support more effective, standardized, and service-oriented IT service management.

Thank you to PT Pelita Air Service for your trust and collaboration.

MitratexKonsultan ESTIMSoftware YourCompliancePartner YourPathToCompliance PelitaAir Training ITServiceManagement DigitalTransformation ServiceExcellence

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 and 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 at 𝘁𝗵𝗲 𝗣𝗣𝗔 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 – 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗮𝘁 𝗜𝗙𝗚.

This training provided participants with practical insights into the implementation and management of the One Gate Service System to support more integrated, efficient, and effective service operations.

Thank you to all participants for your enthusiasm and active participation.

#Mitratex #ESTIMSoftware #IFG #OneGateServiceSystem #PPA #ITSM #EnterpriseServiceManagement #DigitalTransformation

📌 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id together with 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id conducted an 𝗘𝗦𝗧𝗜𝗠 𝗨𝘀𝗮𝗴𝗲 𝗦𝗼𝗰𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝗲𝗿𝘀 at 𝗣𝗲𝘁𝗿𝗼𝗖𝗵𝗶𝗻𝗮 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗝𝗮𝗯𝘂𝗻𝗴 𝗟𝘁𝗱.

This activity aimed to improve users’ understanding of service request submission and monitoring processes to make them more structured, transparent, and efficient.

Thank you to the entire PetroChina team for their participation and collaboration.

#Mitratex #ESTIM #ESTIMSoftware #PetroChina #YourPathToCompliance #YourCompliancePartner #ITSM #DigitalTransformation

📌 𝗨𝘀𝗲𝗿 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗧𝗲𝘀𝘁 (𝗨𝗔𝗧) 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗢𝗻𝗲 𝗚𝗮𝘁𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝘁 𝗣𝗧 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 (𝗜𝗙𝗚)

𝗣𝗧. 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 together with 𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 conducted this important phase to ensure that the developed solution aligns with user requirements and existing business processes.

Thank you to PT Indonesia Financial Group (IFG) for the trust and collaboration throughout this project.

#Mitratex #ESTIM #ESTIMSoftware #IFG #UAT #OneGateServiceSystem #YourPathToCompliance #MitratexKonsultan #YourCompliancePartner #digitaltransformationchallenge

𝗘𝗦𝗧𝗜𝗠 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 @estim.id and 𝗣𝗧 𝗠𝗶𝘁𝗿𝗮𝘁𝗲𝘅 𝗞𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻 @mitratex.id have conducted 𝘁𝗵𝗲 𝗞𝗶𝗰𝗸-𝗢𝗳𝗳 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗘𝗦𝗧𝗜𝗠 𝗜𝗧𝗦𝗠 𝗕𝗮𝘀𝗶𝗰 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗮𝘁 𝗣𝗧 𝗣𝗲𝗹𝗶𝘁𝗮 𝗔𝗶𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲.

This project marks the beginning of implementing an IT Service Management (ITSM) solution to support more structured, measurable, and effective IT service operations aligned with the company’s business needs.

We would like to thank PT Pelita Air Service for the trust placed in ESTIM Software and PT Mitratex Konsultan. We look forward to a successful collaboration and delivering added value through improved IT service management practices.

#ESTIMSoftware #MitratexKonsultan #ITSM #ITServiceManagement #ServiceDesk #Helpdesk #DigitalTransformation #PelitaAirService #KickOffMeeting