ORGANIZATION & RESOURCE MANAGEMENT
ESTIM – ORGANIZATION & RESOURCE MANAGEMENT (OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management.
Organization Change Management
OCM is beneficial when change requires people throughout an organization to learn new behaviors and skills.
Service Improvement Management
Continual Service Improvement is a type of process which utilizes techniques from quality management so as to learn from prior success and failures and aims constantly to increase the efficiency and effectiveness of IT services and processes.
Workforce & Talent Management
Workforce and talent management plays a critical role in establishing organizational velocity by helping organizations to proactively understand and forecast future demand for services. It also ensures that the right people with the necessary competencies are available at the right time to deliver the services required.