SERVICE INFRASTRUCTURE MANAGEMENT
ESTIM – SERVICE INFRASTRUCTURE MANAGEMENT provides the rights solutions for the different IT environments and helps organizations at any stage of their infrastructure lifecycle
Change Enablement
ITIL describes change management as the process of tracking and managing a change throughout its entire life cycle, from start to closure, with the aim to minimize risk.
Configuration Management
The overall success of an organization’s implementation of industry-standard best practices in its ITSM processes leans heavily on the presence of a comprehensive, well-organized, updated, and functional CMDB.
IT Asset Management
IT Asset management is about manage software & hardware assets, ensure software license compliance and track purchase orders & contracts
Definitive Media Library
A Definitive Media Library (DML) is a secure compound in which the definitive, authorized versions of software package configuration items (CIs) are stored and protected.
Preventive Management
Preventive Maintenance is useful when replacing worn components before they are completely damaged. Schedule recurring tasks as needed to track maintenance issues. Do a thorough check on a certain period, monitor the depreciation and expense value of CMDB.
Supplier Management
The objective of Supplier Management is to ensure that all contracts with suppliers support business requirements. This ITIL process is also responsible for ensuring that all suppliers fulfill their contractual commitments.
Contract Management
Track all contracts throughout their lifecycle – software licenses, leases, maintenance contracts and more.
Release Management
Release management is about Software updates including extensions, updates, patches, new modules, etc. It needs to be released on a production server at some point in the lifecycle to be useful. Release management is the art of maximizing the value of these updates while reducing their negative impact.