SERVICE PORTFOLIO & PROJECT MANAGEMENT
ESTIM – SERVICE PORTFOLIO & PROJECT (SPP) This ITIL process ensures that the company has the right mix of services to meet the required business results at the appropriate level of investment.
Portfolio management is the selection, prioritization and control of an organization’s programs and projects, in line with its strategic objectives and capacity to deliver. The goal is to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment.
Project management is the application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters. Project management has final deliverables that are constrained to a finite timescale and budget.
Relationship management is a strategy in which an organization maintains an ongoing level of engagement with its audience.
Business analysis is used to identify and articulate the need for change in the way an organization works, and to facilitate that change.
Service Design Package
Service Design Package will contain project plans, project progress and project outcomes, as well as the business case that justified the service or the transition of the service from one status to another.
Service Validation & Testing
The purpose of the service validation and testing practice is to ensure that new or changed products and services meet defined requirements.
Financial Management is a foundation process for an (IT) organization to plan, control and run its business. It influences or is integrated in most of the other IT Service Lifecycle phases and has high visibility outside the IT organization