ITIL is an ITSM framework was created based on best practices and then reformulated into a framework. Many companies are unaware that they may have already implemented one or more ITIL practices, even if they are not familiar with ITIL or have not implemented it yet. Therefore, ITIL adoption is not difficult as long as we understand its purpose, adjust what may be missing in our IT service management practices, and continuously improve.

Here are seven pragmatic steps in implementing ITIL in your organization.