IT Service Management (ITSM) and IT Governance are two related but distinct concepts that are critical for managing and optimizing IT services within an organization. Here are some general steps to align ITSM with IT governance:
🔗 Define the IT governance framework
🔗 Map ITSM processes to IT governance
🔗 Develop a governance-driven ITSM strategy
🔗 Establish ITSM governance structures
🔗 Implement ITSM tools and technologies
🔗 Continuously monitor and improve
