𝐊𝐢𝐜𝐤-𝐎𝐟𝐟 𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐨𝐟 𝐭𝐡𝐞 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐋𝐢𝐜𝐞𝐧𝐬𝐞 𝐨𝐟 𝐄𝐒𝐓𝐈𝐌 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐫𝐨𝐣𝐞𝐜𝐭, together with 𝐏𝐓 𝐆𝐫𝐚𝐡𝐚𝐧𝐢𝐚𝐠𝐚 𝐓𝐚𝐭𝐚𝐮𝐭𝐚𝐦𝐚 in improving the quality of IT operational services.

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